Shipping policy
WTS CARBON FIBRE ("we", "us") operates https://wtscarbonfibre.com (the "Website"). By placing an order you agree to the terms below.
1. Who we are & how we fulfil
WTS Carbon Fibre is an Australian company. We operate production and warehouse capacity in Hong Kong and Australia.
• Most steering wheels and complex carbon work are made and quality-checked (QC) in our Hong Kong facility for consistent quality and lead time
• Some simpler work may be completed in Australia
• After QC, most orders ship from our international warehouse (this keeps quality high and pricing competitive)
Total delivery time = production time + shipping time.
2. Steering wheel production times (making)
• Normal carbon fibre style: 7–10 days
• Forged carbon / flake style: 12–15 days
Other made-to-order or customise parts: see the lead time on the product page (special finishes and full custom interiors may take longer).
3. Shipping times (after dispatch)
• Standard shipping: 7–10 days
• Express shipping: 5–7 days
Shipping method options and final cost are shown at checkout (based on destination, size, and weight). Transit times are estimates and can vary with customs, remote areas, or carrier delays.
4. Example total time (steering wheels)
• Normal carbon + standard ship: about 14–20 days
• Normal carbon + express ship: about 12–17 days
• Forged/flake + standard ship: about 19–25 days
• Forged/flake + express ship: about 17–22 days
These are guides from order/payment (and confirmed specs) to typical delivery — not a guaranteed door-to-door date.
5. In-stock vs made-to-order
• In-stock items: prepared for dispatch after payment; then standard or express shipping applies
• Made-to-order / customise items: we start making after payment and confirmed details; shipping starts after production and QC
6. Stock issues
If an item cannot be fulfilled, we will contact you to wait for restock or refund that item. Other available items in the same order can still ship.
7. Address changes & P.O. boxes
• Address can be changed any time before dispatch — email us ASAP
• P.O. boxes: postal service only (no courier)
8. Tracking
When your order ships, you will receive a tracking link by email. Tracking may show movement from our international warehouse after QC.
9. Damaged or lost parcels
• If the parcel looks damaged on delivery, refuse it if possible and contact us with photos
• If delivered while you were away, contact us immediately with photos and order number
• Lost parcels: we work with the courier; once loss is confirmed, we arrange replacement or refund
10. Cancellations
• In-stock: you may cancel before dispatch
• Made-to-order / customise: once production has started, cancellation may not be available, or may incur costs already spent on materials and labour. Contact us immediately if you need to change an order
11. Customer service
Email: info@wtscarbonfibre.com
Sales / fitment questions: sales@wtscarbonfibre.com